Problems registering, logging in or resetting your password? Check the quick answers, or send the help desk a message.
Tell us what is happening. Never include your password.
Monday to Friday, 8:00 to 17:00.
Most account problems are solved here.
Use your official Ministry email and fill every required field. If the email is rejected, it may already be registered; try "Forgot password" on the login page.
Choose "Forgot password" on the login page and follow the emailed link. If no email arrives, check spam, then contact the help desk with your name and department.
Accounts lock after repeated failed log-ins. Send us a message with your official email and an administrator will unlock it.
An administrator must confirm your role first. If it has been over a day, message us with your name and expected role.
